User Operations Analyst (AI)

Location: Singapore (On-site)

Company

hirify.global is a fast-growing, profitable AI company building hardware-software interfaces to amplify human intelligence and productivity.

What you will do

• Define and maintain VoC taxonomy, tagging rules, and data quality standards for feedback sources.
• Execute independent analytical work to quantify CX issues and benchmark against industry standards.
• Translate complex customer evidence into actionable insights for Product, Support, and Engineering teams.
• Drive cross-functional alignment on CX metrics and measurement standards.
• Collaborate with Data Analytics and User Research to ensure unified data-driven decision-making.
• Apply AI tools, including LLMs and clustering, to scale efficiency in sentiment detection and topic grouping.

Requirements

• Hands-on analytical capability with SQL or BI platforms applied to real-world datasets.
• Strong analytical reasoning and ability to frame business problems from messy quantitative and qualitative data.
• Prior experience in Customer Insights, VoC, CX Analytics, or Product Operations.
• Proven ability to communicate complex findings to non-analyst stakeholders.
• Must be based in Singapore for this on-site role.

Nice to have

• Proficiency in Python, APIs, or workflow automation for data pipelines.
• Experience with AI/LLM-assisted analysis workflows and validation.
• Background in consumer hardware or electronics feedback patterns.

Culture & Benefits

• Meaningful ownership through an Employee Stock Ownership Plan (ESOP).
• Access to frontier AI tools like Gemini and Claude Code.
• Comprehensive medical insurance and WICA coverage.
• Top-spec hardware and high-performance workstation setups.
• Vibrant culture with annual offsites and team events.