3 дня назад
Analyst I, Quality Management (Payments)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Analyst I, Quality Management (Payments): Conducting quality audits and monitoring fraud, disputes, chargebacks, and related operations with an accent on audit accuracy, compliance, performance reporting, and stakeholder feedback. Focus on analyzing trends and root causes, recommending corrective actions, supporting calibration and training, and improving operational quality and customer outcomes.
Location: IND HRYN 402; work from office
Company
operates in financial services and payments, with this role supporting quality management across operational processes.
What you will do
- Perform daily quality audits of front- and back-office activities, including fraud investigations, disputes, chargebacks, merchant rebuttals, and rejects.
- Prepare quality monitoring reports, scorecards, and performance dashboards.
- Analyze audit findings to identify trends, recurring defects, process gaps, and root causes.
- Recommend corrective actions, quality improvements, and targeted training interventions.
- Support calibration sessions, audit-plan governance, and continuous improvement initiatives.
- Collaborate with Quality, Operations, Training, and business stakeholders to communicate findings and improve customer outcomes.
Requirements
- Bachelor’s degree in Business, Finance, Operations, Quality Management, or a related field preferred.
- 1–3 years of experience in quality assurance, operations, customer service, fraud, disputes, financial services, banking, payments, or a related field preferred.
- Experience with quality reviews, audits, or operational evaluations is advantageous.
- Strong analytical, problem-solving, communication, planning, prioritization, and collaboration skills.
- Intermediate to advanced Microsoft Excel skills.
- Knowledge of banking, fraud, disputes, or payments compliance requirements and familiarity with quality methodologies is preferred.
Culture & Benefits
- Full-time role with a high degree of responsibility.
- Professional education and personal development opportunities.
- Career development tools, resources, and opportunities.
- Competitive salary and benefits.
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