14 дней назад
Associate Merchant Onboarding Specialist (Payments)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Merchant Onboarding Specialist (Payments): Supporting merchant integration into a payment gateway through application review, KYC checks, account setup, technical troubleshooting, and cross-functional coordination with an accent on compliance, operational accuracy, and merchant support. Focus on improving onboarding workflows, resolving API and payment gateway issues, and identifying AI and automation opportunities.
Location: Shah Alam, Malaysia; willingness to work in I-City and commute as needed is required
Company
Razer operates a global gaming-focused business with a payment gateway and teams across five continents.
What you will do
- Support merchants through application submission, documentation, KYC procedures, account setup, and payment gateway configuration.
- Review onboarding applications and supporting documents for completeness, accuracy, and compliance with internal policies.
- Monitor pending applications, onboarding queues, operational exceptions, and merchant support requests in Freshdesk and internal systems.
- Provide first-line troubleshooting for account setup, API requirements, payment gateway integration, and testing issues.
- Coordinate with Sales, Account Management, Underwriting, Compliance, Risk, Product, Engineering, QA, and Operations to resolve onboarding matters.
- Identify, test, and implement AI and automation solutions that improve onboarding efficiency, ticket categorization, troubleshooting, and operational controls.
Requirements
- Bachelor’s degree in Business, Finance, Information Technology, or a related field preferred; relevant diploma holders may also be considered.
- 1–2 years of experience in merchant operations, payment processing, or a related field.
- Understanding of payment industry regulations, including PCI-DSS, with experience implementing compliance measures.
- Strong analytical, communication, interpersonal, negotiation, and data analysis skills.
- Meticulous attention to detail, adaptability, initiative, and the ability to work independently and collaboratively.
- Willingness to work in I-City and commute as needed to fulfill job responsibilities.
Culture & Benefits
- Work across a global team located on five continents.
- Participate in training sessions, case studies, team meetings, and knowledge-sharing activities.
- Contribute to SOPs, work instructions, FAQs, knowledge bases, and merchant-facing documentation.
- Work in an inclusive and respectful equal-opportunity environment.
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