Senior Customer Service Executive

Location: Cikarang, Bekasi, West Java, Indonesia

Company

hirify.global is a global materials science and digital identification solutions company developing labeling and functional materials, RFID products, software applications, and branded packaging solutions.

What you will do

• Process purchase orders promptly and ensure customer delivery dates and times are met.
• Promote and support customer use of the MyAD Portal and EDI.
• Provide bi-weekly indent updates, product and quality information, and responsive support by email and phone.
• Fulfill customer sample requests and coordinate aging samples, slow-moving inventory, and write-off requests.
• Capture Voice of Customer feedback in the Sales Force system and work with internal teams to close service gaps.
• Handle compliance inquiries, attend process-improvement meetings, and complete other administrative and non-direct-sales tasks.

Requirements

• Diploma or bachelor’s degree in a related field.
• At least 2 years of customer service experience.
• Hands-on experience processing orders through systems.
• Experience handling customer queries and requests by email and phone.
• Detail-oriented, self-initiated, service-minded, and able to meet deadlines.
• Strong communication and interpersonal skills with the ability to work effectively with all levels and as part of a team.

Culture & Benefits

• Full-time position.
• Work within a global organization serving industries including retail, e-commerce, logistics, pharmaceuticals, and automotive.
• Equal-opportunity employer.