Head of Operations (Fintech)

Head of Operations

Company

LemFi

Conditions

4 days agoSalary: 110K - 130K

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will oversee end-to-end operations for a regulated Irish payments business, including transaction processing, customer operations, payment flows, reconciliations, and service delivery. You will lead DORA-aligned operational resilience, govern critical ICT vendors and outsourcing, strengthen AML/CFT operational controls, use data and AI-assisted analysis to identify weaknesses, and report clearly to boards and regulators.

Requirements

• At least 8 years of experience in payments, fintech, money remittance, or regulated financial services.
• Executive or senior leadership experience with direct regulatory accountability.
• Hands-on experience in transaction processing, customer operations, payment processor relationships, and ICT vendor oversight.
• Familiarity with the Central Bank of Ireland regulatory framework, PSR requirements, and DORA.
• Experience designing scalable controls-led processes and remediating control weaknesses.
• Experience communicating with boards, regulators, and external partners.
• Experience leading and influencing cross-functional teams.
• Prior PCF or equivalent SMF experience is preferred.
• AML/CFT experience within an Irish or EU-regulated entity is preferred.
• Experience scaling operations across multiple markets is preferred.

Responsibilities

• Own end-to-end operational performance including transaction processing, customer operations, payment flows, reconciliations, and service delivery.
• Lead operational resilience covering ICT governance, incident management, business continuity, and outsourcing oversight.
• Use data and AI-assisted analysis to identify control weaknesses and prioritize improvements.
• Govern vendor and outsourcing arrangements in line with CBI and EBA standards.
• Partner with the MLRO on AML/CFT operational controls.
• Support risk and compliance leaders with operational controls, processes, and data flows.
• Lead cross-functional accountability and customer-focused operational standards.

Benefits

• Hybrid work arrangement

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