26 дней назад
Level 2 Application Support Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Level 2 Application Support Lead (Enterprise Application Support): Leading L1/L2 support operations and resolving complex incidents for business-critical enterprise applications with an accent on ITIL service management, reliability, and stakeholder coordination. Focus on root cause analysis, automation, cloud transformation, DevSecOps, and application modernization.
Location: Bangkok, Thailand
Employment type: Full time
Company
operates and modernizes mission-critical technology systems for leading global businesses, with a focus on enterprise technology services and AI-powered insight.
What you will do
- Lead and mentor L1/L2 Application Support Engineers, providing technical guidance, coaching, and workload oversight.
- Act as the primary escalation point for major incidents and complex application issues.
- Manage incident, problem, change, and service request processes in line with ITIL practices and SLA commitments.
- Lead root cause analysis and ensure corrective and preventive actions are implemented.
- Collaborate with development, infrastructure, database, business, and customer teams to improve application reliability.
- Drive monitoring, continuous improvement, automation, cloud adoption, application modernization, and DevSecOps initiatives.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience in Application Support, Production Support, or Application Management in an enterprise environment.
- Experience leading or coordinating support teams, managing escalations, and prioritizing workloads.
- Hands-on experience with enterprise applications across Linux/Unix, Windows, SQL databases, APIs, and application integrations.
- Experience with major incident management, root cause analysis, SLA-based resolution, stakeholder management, and ITIL processes.
- Strong communication skills and the ability to drive operational excellence in a production environment.
Nice to have
- Experience in managed services or enterprise support environments.
- Exposure to AWS, Microsoft Azure, or Google Cloud Platform.
- Experience with ERP, CRM, banking, telecommunications, or other mission-critical applications.
- Knowledge of Dynatrace, AppDynamics, Splunk, ELK, Grafana, Shell, Python, PowerShell, CI/CD, or DevSecOps practices.
- ITIL Foundation, Agile, Scrum, or other relevant certifications.
Culture & Benefits
- Flexible, supportive, and hybrid-friendly company culture.
- Well-being programs supporting financial, mental, physical, and social health.
- Continuous learning, certification programs, coaching, and leadership development.
- Career growth opportunities toward Application Support Management, Service Delivery Leadership, Solution Architecture, or Technical Consulting.
- Inclusive culture focused on belonging, empathy, learning, and shared success.
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