Analyst I Infrastructure Services (SharePoint Online & Power Platform)

Location: Bangalore, India. The work model prioritizes in-person collaboration and includes shift-based, 24x7 support.

Company

hirify.global provides enterprise technology and infrastructure services.

What you will do

• Provide operational and functional support for SharePoint Online sites, libraries, lists, permissions, sharing, search, synchronization, storage, and site lifecycle activities.
• Support Power Apps, Power Automate, and Power BI solutions used for project tracking, approval workflows, reporting, dashboards, and business process automation.
• Troubleshoot access, authentication, connector, data source, flow, performance, refresh, and integration issues across SharePoint, Teams, OneDrive, and Power Platform.
• Operate within ITIL incident, service request, problem, and change management processes, including SLA-based resolution, root cause analysis, escalation, and shift handover.
• Implement Microsoft 365 security, compliance, and governance controls covering RBAC, permissions, secure sharing, DLP, retention, data residency, and information protection.
• Communicate with customers, business stakeholders, Microsoft Support, subject-matter experts, security teams, and global delivery teams while maintaining documentation and providing user guidance.

Requirements

• Strong experience administering and supporting SharePoint Online, including sites, site collections, document libraries, lists, metadata, content types, permissions, sharing, version history, search, and integrations.
• Working knowledge of Power Apps, Power Automate, Power BI, Microsoft Teams, OneDrive, Exchange Online, Microsoft Entra ID, and Microsoft Purview.
• Experience troubleshooting Power Automate flows, connectors, data sources, authentication, permissions, application access, and Power BI refresh or access issues.
• Strong understanding of Microsoft 365 governance, security groups, RBAC, sharing controls, DLP, and enterprise compliance requirements.
• Experience working in enterprise-scale or regulated environments, with strong analytical, communication, customer-service, documentation, and problem-solving skills.
• Ability to work independently in shift-based and 24x7 support environments and communicate with technical and non-technical stakeholders.

Nice to have

• Working knowledge of PowerShell for Microsoft 365 administration and troubleshooting.
• Experience with Microsoft 365 and Power Platform admin centers.

Culture & Benefits

• In-person collaboration is prioritized while flexibility supports wellbeing, productivity, individual work styles, and life circumstances.
• Work takes place in a global delivery, shared-service, or dedicated delivery environment.
• The role includes participation in continuous improvement, service reviews, operational governance forums, and customer status calls.
• hirify.global promotes an inclusive working environment.