27 дней назад
Trainer | Collections
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Trainer | Collections (Contact Center): Creating and facilitating multi-week collections training, nesting, floor training, and BQM sessions with an accent on learner supervision, coaching, and performance development. Focus on designing training materials, supporting new-hire progression, delivering product and behavioral learning experiences, and implementing solutions based on trainee feedback and performance metrics.
Location: Clark, Philippines
Company
Digital engineering and business process services provider specializing in artificial intelligence, automation, cloud engineering, advanced analytics, and technology-enabled business transformation.
What you will do
- Create, facilitate, and revise training materials and documents for staff development.
- Deliver multi-week new-hire, blended, floor, BQM, product, behavioral, and tool-change training.
- Supervise, coach, and provide feedback to learners during nesting, OJT, TQ, and evolution stages.
- Track new-hire progression, complete accurate reports, and support enhancement training.
- Communicate with clients and team members, resolve issues, and implement appropriate solutions.
- Maintain self-skilling and certification during periods without classroom activity.
Requirements
- 2–3 years of experience as a collections agent and 1–2 years as a collections trainer in a contact center.
- Bachelor’s degree in any field; Education or Communication is preferred but not required.
- Strong English verbal and written communication skills.
- Excellent working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook.
- Strategic approach to developing solutions and improving processes.
- Willingness and ability to work shifting or graveyard schedules.
Culture & Benefits
- Professionally challenging and personally rewarding work environment.
- Opportunity to work with global brands and technology-driven business operations.
- Full-time employment in a structured contact-center training environment.
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