Epic Quality Assurance Analyst (Application Analyst I)

Location: Mexico; up to 10% long-distance or air travel as needed

Company

hirify.global is an IT services firm focused exclusively on healthcare, helping providers use technology to support digital transformation.

What you will do

• Perform testing and problem-solving to ensure the integrity, integration, and stability of Epic EHR applications.
• Conduct unit, integrated system, regression, procedure, volume, device, version, and upgrade testing as appropriate.
• Maintain test scripts in testing software and escalate complex issues to senior analysts.
• Document requests and incidents in ticketing systems while meeting service-level agreements.
• Coordinate test script development, project tasks, resources, timelines, and budgets with project leadership.
• Collaborate with Epic, EHR teams, application solution teams, subject matter experts, and client leadership to validate clinical, operational, and financial scenarios.

Requirements

• Post-secondary education or equivalent experience.
• At least 2 years of experience with or supporting healthcare or EHR software is preferred.
• Problem-solving ability, strong attention to detail, and effective organizational skills.
• Excellent written and verbal communication skills, with the ability to work independently and in a team.
• Experience with ticketing systems and change management processes.
• Proficiency with Microsoft Office and knowledge of information technology infrastructure.

Nice to have

• Certification in one or more EHR application modules with a moderate understanding of the application functionality.

Culture & Benefits

• Full-time employment supporting managed services customers.
• Opportunities to take on new responsibilities and develop technical and soft skills.
• Collaborative work with client IT, operations, and leadership stakeholders.
• Travel is required as needed and does not exceed 10%.
• Inclusive equal-opportunity workplace.