Customer Success Manager, Partnerships (Gaming)

Location: Vladivostok, Russia; onsite. Candidates must be based in or willing to relocate to Vladivostok.

Company

hirify.global provides commerce tools and services that help video game developers fund, distribute, market, and monetize their games.

What you will do

• Own recurring payout cycles for affiliates, media partners, creator networks, and publishers by validating performance data, calculating payouts, and submitting them for approval.
• Coordinate with Finance, Legal, and Partnerships to maintain complete invoicing, tax, banking, and contractual documentation.
• Investigate payout discrepancies involving conversions, reporting periods, currencies, foreign exchange, adjustments, and clawbacks.
• Maintain partner records, tracking setups, payout schedules, and account statuses in Salesforce and internal trackers.
• Support partner onboarding, campaign setup, customer success activities, and first-line partner inquiries.
• Monitor performance dashboards, coordinate requests across internal teams, and improve repetitive payout and reporting processes.

Requirements

• Junior-level profile with 1–4 years of experience in customer success, account management, partner or affiliate operations, advertising operations, finance operations, or a comparable role; fresh graduates are welcome.
• Fluent English required for daily work with headquarters, APAC colleagues, and partners.
• Strong numeracy and confident Google Sheets or Excel skills, including lookups, pivot tables, and reconciliation.
• Exceptional attention to detail, strong organization, self-direction, and clear written communication.
• Ability to work across APAC and headquarters time zones in a fast-paced environment.
• Based in or willing to relocate to Vladivostok for onsite work.

Nice to have

• Experience with affiliate marketing, performance marketing, ad networks, or creator and influencer programs.
• Familiarity with Salesforce, Jira, Confluence, or BI dashboards.
• Basic understanding of invoicing, VAT, withholding tax, or cross-border payment flows.
• Interest in gaming, payments, fintech, or B2B SaaS.
• Korean, Chinese, or Japanese language skills relevant to APAC coverage.

Culture & Benefits

• Supportive environment focused on physical, mental, and emotional well-being.
• Company-paid medical, dental, and vision plans.
• Flexible Time Off.
• Personalized career roadmap, training, and educational opportunities.
• Collaborative culture centered on creativity, professional growth, and gaming.