Retention Manager (Fintech)

Location: Uganda

Company

hirify.global is a fast-growing African fintech serving millions of customers with financed products and credit solutions.

What you will do

• Lead daily retention and telesales operations across outbound, inbound, special-project campaigns, and cash loans.
• Design and execute campaigns by aligning leads, products, scripts, staffing, and follow-up routines.
• Monitor conversion, contact rates, agent productivity, revenue targets, and cash-loan performance.
• Coach Team Leaders and agents on pitch quality, objection handling, closing discipline, and customer-first selling.
• Improve telesales processes, lead handling, controls, commissions, escalations, and customer follow-up.
• Hire, onboard, mentor, and performance-manage Team Leaders and retention representatives.

Requirements

• Bachelor's degree in Business, Sales, Operations, Marketing, or a related field.
• Over 5 years of experience in telesales, customer retention, or commercial operations.
• At least 3 years of experience managing telesales or customer retention teams.
• Experience using data, scorecards, coaching routines, campaigns, lead pipelines, and conversion metrics to improve sales performance.
• Strong presentation, communication, coaching, stakeholder-management, and people-management skills.
• Commitment to ethical selling, customer protection, compliant sales processes, and operational controls.

Culture & Benefits

• Career development through development programs, coaching partnerships, and on-the-job training.
• Family-friendly policies and a focus on employee well-being.
• Flexible working practices.
• Applications are reviewed on a rolling basis, with interviews and shortlisting possible at any stage.
• Successful candidates undergo pre-employment background checks covering identity, criminal records, qualifications, employment history, and references.