Branch Manager, Immigration Services

Location: In-office position based at the Gauteng, South Africa offices

Company

hirify.global combines an immigration technology platform with holistic services to simplify and expedite immigration processes for employers and individuals.

What you will do

• Lead, mentor, and develop the Gauteng immigration services team, including performance management, coaching, succession planning, and workforce planning.
• Manage corporate client relationships, act as the senior escalation point, and support client satisfaction and retention.
• Oversee daily branch operations, service quality, SLA commitments, caseload distribution, and key performance indicators.
• Provide guidance on complex South African immigration matters and engage with immigration authorities and stakeholders.
• Develop branch business plans, identify growth opportunities, build strategic partnerships, and contribute to regional planning.
• Manage branch budgets, forecasts, operational costs, profitability, and efficiency initiatives.

Requirements

• Bachelor's degree or equivalent qualification in Business, Law, Human Resources, Immigration, or a related field.
• At least 5 years of experience in a leadership or management role.
• Demonstrated experience in the South African immigration industry and strong knowledge of South African immigration regulations and procedures.
• Experience managing client relationships, service delivery, operational performance, business development, client retention, and account management.
• Financial management experience, including budgeting and forecasting.
• Strong communication, stakeholder management, and problem-solving skills.

Culture & Benefits

• Supportive, employee-focused work environment.
• Emphasis on work-life balance, teamwork, and communication.
• Collaboration with offices and colleagues globally.