28 дней назад
Collections Officer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Collections Officer (Fintech): Managing overdue loan portfolios and conducting in-person customer engagement for a mobile banking and POS platform with an accent on loan recovery, negotiation, and field operations. Focus on identifying high-risk accounts, handling difficult repayment conversations, and maintaining accurate recovery records.
Location: Lagos, Nigeria; hybrid workplace with significant field work
Company
is a fintech company building mobile banking and point-of-sale solutions for emerging markets, including credit, current and savings accounts, debit cards, and merchant services.
What you will do
- Manage a portfolio of customers with active and overdue loans.
- Conduct regular in-person customer visits for payment follow-ups and repayment reminders.
- Recover outstanding repayments on time and reinforce repayment obligations professionally.
- Identify high-risk accounts and escalate them when necessary.
- Maintain accurate records of field interactions and recovery progress.
- Collaborate with internal teams to improve portfolio performance.
Requirements
- 1–3 years of experience in collections, field operations, or credit recovery.
- Experience in fintech or microfinance is advantageous.
- Strong negotiation and persuasion skills.
- Confidence, resilience, and the ability to handle difficult conversations professionally.
- Willingness to spend significant time in the field.
Culture & Benefits
- Private health insurance.
- Pension plan.
- Training and development opportunities.
- Performance bonus.
- Multicultural workforce representing more than 27 nationalities.
Hiring process
- Approximately 30-minute screening call with a Senior Recruiter.
- Approximately 30-minute technical interview with the Hiring Manager.
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