Customer Support Associate

hirify.global empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow.

Overview

The Support Team's mission is to empower hirify.global customers to reduce inefficiencies and land real business impact. As a Customer Support Associate, you will deliver outstanding customer experiences across multiple channels and become a hirify.global product expert.

What you will do

• Deliver customer experiences across multiple channels (chat, email), aligned with hirify.global's brand voice.
• Become a product expert, resolving Tier 1 inquiries related to product usage, account settings, and billing.
• Own customer issues by investigating reported concerns and providing actionable solutions.
• Collaborate with Tier 2 and Tier 3 teams to ensure smooth escalations of complex cases.
• Share customer feedback with internal teams to contribute to continuous product and process improvements.

Requirements

• Have 1+ years of experience in customer support or a similar client-facing technical role
• Experience handling billing and product how-to inquiries
• English: Advanced (spoken and written)
• Are an empathetic communicator with an ownership mindset
• Comfortable working in a fast-paced SaaS or startup environment
• Can juggle multiple tools and platforms (Intercom, Slack, etc.) and are open to flexible shifts

Nice to have

• Embrace a growth mindset and are a strong team player
• Hands-on experience working with CRMs

Culture & Benefits

• Honest, open culture that emphasizes feedback and promotes professional and personal development
• Opportunity to work from anywhere, as the team is distributed worldwide
• Annual personal budget for educational classes and conferences
• Competitive salary

Hiring process

• The company focuses on values of integrity & transparency.