28 дней назад
Offline Customer Support Officer (Rivers)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Offline Customer Support Officer (Rivers) (Fintech): Providing walk-in and WhatsApp customer support, resolving service issues, and coordinating with internal teams with an accent on timely communication, accurate logging, and customer experience. Focus on handling complex escalations, maintaining data privacy, meeting service-level timelines, and turning customer feedback into service improvements.
Location: Rivers, Port Harcourt, Nigeria; onsite support for walk-in customers
Company
is a fast-growing African fintech providing financial services to business and individual customers.
What you will do
- Serve as the first point of contact for walk-in customers and respond to inquiries through WhatsApp groups.
- Provide accurate, timely support for customer questions, technical issues, and service requests.
- Log customer interactions and support requests for tracking and follow-up.
- Coordinate with internal teams and escalate complex or unresolved issues to the Regional or State Team Lead.
- Collect customer feedback and identify solutions that improve customer satisfaction and service quality.
- Protect customer confidentiality and data privacy while following approved scripts and procedures.
Requirements
- 1–2 years of relevant customer service or support experience.
- BSc or HND qualification.
- Completed NYSC or hold a valid exemption or exclusion certificate.
- Excellent written and verbal communication skills for walk-in and WhatsApp support.
- Strong problem-solving, issue-resolution, collaboration, documentation, and attention-to-detail skills.
- Ability to follow operational procedures and data privacy requirements.
Culture & Benefits
- Competitive compensation and benefits.
- Career growth opportunities.
- Support for professional development.
- Work focused on customer satisfaction, operational discipline, and continuous service improvement.
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