Incident Manager (Fintech)

Location: Stockholm, Sweden; hybrid collaboration with most teams meeting in the office 2–3 days per week. Participation in a compensated on-call rotation is required.

Salary: SEK 775,398–1,108,832 per year

Company

Klarna is building an everyday finance network serving more than 120 million consumers across 26 countries.

What you will do

• Lead responses to high-impact operational and cyber-security incidents across banking and financial-services systems.
• Coordinate technical teams, domain owners, and senior stakeholders during high-pressure incidents.
• Make and communicate real-time decisions as priorities shift and information remains incomplete.
• Establish incident ownership, challenge assumptions, and drive root-cause analysis and mitigation.
• Apply DORA, NIS2, GDPR, and PCI DSS obligations to incident handling and reporting.
• Drive continuous improvement and ensure lessons learned result in concrete organizational action.

Requirements

• Experience leading high-impact incidents as a cyber incident manager or operations lead.
• Background in incident management, cyber incident response, or blue-team work.
• Strong technical understanding of banking and financial-services environments.
• Hands-on experience with AWS or another large-scale cloud environment.
• Ability to make decisions under pressure, create structure in ambiguous situations, and coordinate multiple stakeholders.
• Understanding of regulatory incident obligations including DORA, NIS2, GDPR, and PCI DSS.

Culture & Benefits

• Co-located teams with regular office collaboration.
• Compensated on-call rotation as part of the incident response team.
• Inclusive environment welcoming diverse skills, perspectives, and backgrounds.
• Final compensation depends on qualifications, skills, and experience.