VP Client Success (AI)

Location: London, United Kingdom; hybrid working with 2–3 days per week in the London office and the remainder remote

Company

hirify.global develops AI and customer intelligence technology that helps enterprises understand human behaviour, make confident decisions, and drive measurable growth.

What you will do

• Lead client success across the customer lifecycle, from initial engagement through adoption, retention, and growth.
• Build trusted relationships with enterprise clients, facilitate workshops, and align business goals with platform capabilities.
• Deliver measurable ROI by embedding AI, analytics, and customer intelligence technology into client organisations.
• Oversee client projects from inception to delivery while improving processes, scalability, performance metrics, and accountability.
• Set the Client Success vision and strategy, manage CS Directors and Client Partners, and hire and develop a diverse high-performing team.
• Partner with Sales, Product, Solutions, and Engineering on deal support, technical messaging, strategic planning, and cross-functional initiatives.

Requirements

• 10–15 years of experience in customer success management, account management, analytics delivery, or a related field.
• Experience managing enterprise accounts across multiple industries or sectors.
• Strong expertise in AI, analytics, data-driven decision-making, and customer intelligence platforms.
• Proven ability to lead diverse teams, combine strategic oversight with hands-on execution, and deliver measurable client outcomes.
• Bachelor’s degree in Business Administration, Data Science, or a related field; an advanced degree such as an MBA is preferred.
• Familiarity with ISO27001 and/or SOC2 compliance standards is advantageous.

Nice to have

• Start-up experience in a fast-paced environment with evolving priorities.
• Experience with enterprise client delivery, sales enablement, and technical thought leadership.

Culture & Benefits

• Flexible hybrid working with a collaborative, innovative, and sociable culture.
• Private medical insurance, subject to eligibility, plus income protection, life assurance, and an employee assistance programme.
• 26 days of holiday, increasing with service, alongside a pension scheme and enhanced maternity and paternity benefits.
• Training opportunities, a wellbeing programme, work socials, and a cycle-to-work scheme.
• Free daily breakfast when working from the office and a family-friendly approach.