Offline Customer Support Officer (Borno) (Fintech)

Location: Ughelli, Delta State, Nigeria; onsite support for walk-in customers

Company

hirify.global is an African fintech serving more than 10 million business and individual accounts and processing billions of Naira in monthly transactions.

What you will do

• Serve as the first point of contact for walk-in customers and respond to enquiries through WhatsApp groups.
• Provide accurate, timely support for customer enquiries, technical issues, and service requests.
• Log customer interactions and support requests for tracking and follow-up.
• Coordinate with internal teams and escalate complex or unresolved issues to the Regional or State Team Lead.
• Collect customer feedback and identify appropriate solutions to improve satisfaction and service quality.
• Maintain customer relationships while protecting confidential and personal information.

Requirements

• 1–2 years of relevant customer service or support experience.
• BSc or HND qualification.
• Completed NYSC or a valid exemption/exclusion certificate.
• Excellent written and verbal communication skills for walk-in and WhatsApp interactions.
• Strong problem-solving, issue-resolution, collaboration, attention to detail, and customer empathy.
• Ability to follow operational procedures and data privacy requirements.

Culture & Benefits

• Competitive compensation and benefits.
• Career growth opportunities.
• Support for professional development.
• Work focused on financial inclusion and customer experience across Africa.