29 дней назад
Offline Customer Support Officer (Anambra)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Offline Customer Support Officer (Anambra) (Fintech): Providing first-line support to walk-in customers and WhatsApp users, resolving service issues, and documenting customer interactions with an accent on timely communication, issue resolution, and data privacy. Focus on coordinating with internal teams, escalating complex cases, and using customer feedback to improve services.
Location: Anambra, Nigeria; in-person support for walk-in customers
Company
is an Africa-focused fintech serving more than 10 million business and individual accounts and processing billions of Naira in monthly transactions.
What you will do
- Serve as the first point of contact for walk-in customers and respond to customer inquiries through WhatsApp groups.
- Provide accurate, timely, and professional support for customer enquiries, technical issues, and service requests.
- Log customer interactions and support requests accurately for tracking and follow-up.
- Coordinate with internal teams to resolve issues and escalate complex or unresolved cases to the Regional or State Team Lead.
- Follow communication scripts, service guidelines, operational procedures, and data privacy requirements.
- Collect customer feedback and identify service improvements based on recurring issues and customer needs.
Requirements
- 1–2 years of relevant customer service or customer support experience.
- BSc or HND qualification.
- Completed NYSC or a valid exemption or exclusion certificate.
- Strong written and verbal communication skills for walk-in and WhatsApp-based support.
- Problem-solving ability, empathy, emotional intelligence, and effective collaboration skills.
- Strong attention to detail and strict adherence to confidentiality, data privacy, and operational procedures.
Culture & Benefits
- Competitive compensation and benefits.
- Career growth opportunities.
- Support for professional development.
- Work focused on customer satisfaction, service quality, and continuous improvement.
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