Senior Manager, Service Operations & Market Execution Americas, MedTech Supply Chain

Location: Hybrid position in Raritan, New Jersey, United States; regional responsibility covers North America and Latin America, with travel as required.

Salary: $122,000–$212,750 base pay per year.

Company

Healthcare technology organization developing smarter, less invasive, and more personalized medical treatments through MedTech innovation.

What you will do

• Lead the Americas S&OE operating mechanism for distribution execution across North and Latin American distribution centers.
• Deploy regional governance routines, decision rules, escalation paths, and exception thresholds for service, inventory, backorders, capacity, and demand or supply risks.
• Coordinate cross-site responses and trade-off decisions involving service, cost, inventory, capacity, transportation, and customer impact.
• Align Customer Service, planning interfaces, commercial stakeholders, site operations, and logistics partners around customer and market execution priorities.
• Standardize exception identification, escalation, review, resolution, and action ownership across the distribution network.
• Use performance and finance insights to identify systemic constraints, improve decision cycle time, and drive continuous improvement.

Requirements

• Bachelor’s degree required; Supply Chain, Operations, Engineering, Business, or a related field preferred.
• Experience in supply chain operations, distribution, logistics, or customer service operations within multi-site networks.
• Experience defining and leading governance models, decision frameworks, escalation mechanisms, and operating routines.
• Strong analytical skills and the ability to make trade-off decisions under pressure and ambiguity.
• Ability to lead across functions and geographies in a matrixed environment.
• Fluent English required.

Nice to have

• Spanish and/or Portuguese language skills.
• Experience with distribution resource planning, demand forecasting, S&OP, lean supply chain management, or order management.

Culture & Benefits

• Inclusive work environment focused on individual dignity, diversity, and equal opportunity.
• Hybrid work arrangement with regional travel as required.
• Participation in pension and 401(k) savings plans, subject to applicable plan terms.
• Eligibility for a long-term incentive program.
• Vacation, sick time, holidays, parental, caregiver, bereavement, volunteer, and other personal leave benefits.