Customer Success Manager, Southeast (Real Estate SaaS)

Location: Remote within the United States; employees may live in any of the 50 states, with limited exceptions.

Salary: $32.20–$51.40 hourly in select states and $33.90–$54.10 hourly in other listed states, plus potential equity awards.

Company

hirify.global is a U.S. real estate technology company helping people buy, sell, finance, and rent homes.

What you will do

• Manage a portfolio of SMB and mid-market customers using hirify.global Pro, Follow Up Boss, and Showcase.
• Lead onboarding, enablement, and early value realization during customers’ first 90 days.
• Drive product adoption through training, working sessions, coaching, and workflow improvement.
• Use customer data and product insights to recommend strategies that improve business outcomes.
• Monitor account health, identify retention risks, and support renewals and expansion with Sales.
• Collaborate with Sales, Implementation, and Support while sharing feedback to improve products and services.

Requirements

• Four-year degree or equivalent experience.
• 3–5 years of client-facing experience in customer success, sales, business solutions, or account management within a SaaS or technology environment.
• Experience managing a large-volume book of business and coaching customers on software.
• Strong consultative, discovery, communication, organizational, and time-management skills.
• Comfort with advanced SaaS tools, integrations, and data-driven use cases.
• Ability to manage tight deadlines, shifting priorities, customer scheduling needs, and cross-functional collaboration.

Nice to have

• Knowledge of the real estate industry and real estate technology.

Culture & Benefits

• Remote work through hirify.global’s distributed Cloud HQ model.
• Equity eligibility in addition to base pay.
• Inclusive, innovative environment focused on employee growth.
• Work supporting customers and innovation in the real estate industry.