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10 дней назад

Head of Customer Due Diligence (iGaming)

Формат работы
hybrid
Тип работы
fulltime
Грейд
head
Английский
b2
Страна
Gibraltar
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Head of Customer Due Diligence (iGaming): Leading a global customer due diligence operation covering KYC, EDD, Source of Funds/Wealth and ongoing monitoring across regulated betting markets with an accent on operational governance, risk controls and scalable processes. Focus on harmonising CDD frameworks, developing automation and AI tooling, managing distributed teams and vendors, and supporting regulatory readiness for new markets.

Location: Gibraltar; Workplace type: Hybrid

Company

Sports technology and betting business combining sports content, audience and technology with sportsbook and gaming products across regulated markets.

What you will do

  • Lead the end-to-end customer due diligence operation across licensed markets, covering KYC, Enhanced Due Diligence, Source of Funds/Wealth and ongoing monitoring.
  • Lead and develop a geographically distributed CDD team, driving quality, accountability, customer experience and continuous improvement.
  • Harmonise KYC and CDD/EDD operations into a consistent global framework and improve decision-making.
  • Ensure activities comply with AML legislation, licence conditions, internal policies and risk appetite across regulated markets.
  • Own management information and performance reporting covering volumes, SLAs, quality, capacity and customer-risk trends.
  • Partner with Product and Technology on CDD tooling, automation and AI, while managing technology providers and third-party vendors.

Requirements

  • Significant senior-level experience in CDD, KYC, EDD or AML Operations within online betting and gaming, financial services or another highly regulated environment.
  • Strong knowledge of CDD, KYC, EDD, Source of Funds/Wealth and ongoing monitoring frameworks.
  • Good understanding of AML legislation and regulatory expectations across multiple markets, ideally including the UK, Ireland, Canada and European jurisdictions.
  • Experience leading geographically distributed operational teams, ideally with teams of 8 or more in a high-volume environment.
  • Experience with the Three Lines of Defence model, MI reporting, SLA management, capacity planning, quality assurance and performance management.
  • Track record of operational transformation, automation, technology improvement, scalable operating models and third-party vendor management, including the use of AI and data.

Culture & Benefits

  • Hybrid working environment.
  • Inclusive workplace focused on equality, diversity and accessibility.
  • Interview adjustments are available where needed.
  • Values include agility and creativity, focus on impact, and collective ambition.

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