HQ Implementation Specialist (Software Implementation)

Location: Strongsville, Ohio, USA; travel to client locations up to 20% of the time for onsite training, meetings, and events.

Company

hirify.global develops software solutions and supports clients with implementation, training, and ongoing product use.

What you will do

• Deliver customized online and onsite training to help clients use the software effectively.
• Set up and implement client software according to individual needs and business objectives.
• Provide consulting, onboarding, troubleshooting, and ongoing implementation support.
• Build long-term client relationships and respond to issues, questions, and concerns.
• Present product demonstrations, best practices, and relevant content at client events and webinars.
• Coordinate with product and technical departments to resolve implementation challenges and maintain accurate client records.

Requirements

• Experience in a client-facing role involving software implementation, customer success, or IT consulting.
• Background in project management, business consulting, or technical support.
• Strong communication, interpersonal, analytical, organizational, and time-management skills.
• Ability to manage complex client situations independently and explain technical information clearly.
• Experience with Microsoft Word and Excel.
• Ability to travel up to 20% of the time to client locations.

Nice to have

• Working knowledge of PowerPoint and other productivity tools.
• Basic accounting knowledge.

Culture & Benefits

• Full-time employment.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid time off.
• Opportunities for internal training and professional development.