Site Reliability Engineer I (AWS/Kubernetes)

Location: Tuzla, Bosnia and Herzegovina

Company

hirify.global provides a personalized health platform combining health plan administration, wellbeing solutions, and care navigation for employers, health plans, and health systems.

What you will do

• Monitor platform health with New Relic and other observability tools, analyze metrics, and support fault diagnosis.
• Contribute to SLI, SLO, and error budget frameworks for platform reliability and performance.
• Participate in incident triage, on-call rotations, incident response, and operational metrics reviews.
• Automate operational workflows to reduce manual effort and improve system efficiency.
• Collaborate with development teams on service reliability, platform management, and capacity planning.
• Prioritize and execute reliability improvements under the guidance of senior SREs and the manager.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• At least 1 year of experience in SRE, DevOps, or infrastructure engineering.
• Experience with AWS cloud infrastructure and container orchestration using Kubernetes or EKS.
• Programming proficiency in Python, Go, or Java.
• Knowledge of observability principles, including SLIs, SLOs, error budgets, and monitoring tools such as New Relic, Datadog, or Prometheus.
• Knowledge of CI/CD tools, scripting, and ITIL or similar incident management frameworks.

Nice to have

• Experience in healthcare or another highly regulated industry.
• GitLab or ArgoCD experience.
• AWS cloud certifications.

Culture & Benefits

• Commitment to diversity, equity, inclusion, and belonging.
• Equal opportunity employment.
• Hiring communications are sent through verified company channels and the secure applicant tracking system.