обновлено 6 дней назад
Service Administrator
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Administrator (SAP/SFDC): Coordinating end-to-end service administration in Seoul, including quotations, contracts, orders, billing, field service scheduling, preventive maintenance, parts, warranty, and repair activities with an accent on customer support, data integrity, and operational efficiency. Focus on managing service workflows in SAP and SFDC, coordinating field service resources, and supporting KPI reporting and continuous process improvement.
Location: On-site in Seoul, Republic of Korea
Company
Leica Microsystems is a operating company developing optical and digital solutions for microscopy, imaging, analysis, and AI-based image analysis.
What you will do
- Coordinate customer requests, service delivery activities, and Field Service resources to ensure timely customer support.
- Manage service quotations, contracts, orders, and billing activities in SAP and SFDC.
- Support the Service Manager and Field Service Engineers with daily service administration.
- Maintain accurate service data, documentation, compliance records, and KPI reporting.
- Coordinate preventive maintenance, parts, warranty, repair, and service-call activities.
- Contribute to continuous improvement of service processes and operational efficiency.
Requirements
- Associate or bachelor's degree, or equivalent practical experience.
- Experience in service administration, customer support, order management, or related operations.
- Proficiency in Microsoft Office, particularly Excel.
- Fluent Korean and working-level English.
- Strong organizational, communication, customer-service, and prioritization skills.
- Ability to work on-site in Seoul and manage multiple priorities with attention to detail.
Nice to have
- Experience with SAP, Salesforce, or similar ERP/CRM systems.
- Experience supporting quotations, contracts, orders, billing, parts, logistics, warranty, or repair administration.
- Experience in aftersales service, medical devices, life science instruments, or healthcare equipment.
- Experience coordinating with customers, Field Service Engineers, and cross-functional teams.
Culture & Benefits
- Work within 's continuous-improvement system.
- Collaborate with teams focused on customer service, innovation, and scientific impact.
- Comprehensive benefits programs, including healthcare and paid time off.
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