Principal, Trust and Safety Compliance (eCommerce)

Location: Taipei, Taiwan

Company

hirify.global is an eCommerce company expanding its shopping and delivery services in Taiwan, including next-day and international delivery.

What you will do

• Develop and execute the Trust and Safety strategy to mitigate fraud, abuse, and platform risks.
• Establish and maintain trust and safety policies, guidelines, and standards aligned with laws, regulations, and industry practices.
• Implement detection and prevention controls for seller and supplier fraud, counterfeit products, and intellectual property infringement.
• Partner with product, engineering, legal, and customer support teams to integrate safeguards into platform design.
• Oversee incident investigations, response coordination, issue resolution, and communication with affected parties.
• Monitor trust and safety metrics, report compliance performance to executives and stakeholders, and drive automation and systems development.

Requirements

• Bachelor’s degree in a relevant field; an advanced degree is preferred.
• At least 10 years of experience in Trust and Safety, risk management, fraud controls, or a related field.
• Experience managing Trust and Safety operations in a high-volume eCommerce environment.
• Strong knowledge of compliance requirements, global regulations, user safety, privacy, and fraud prevention.
• Leadership, team management, communication, data-driven decision-making, and complex data analysis skills.
• Experience in crisis management and incident response, with the ability to work in a fast-paced environment.

Culture & Benefits

• Opportunity to contribute to hirify.global’s expansion in Taiwan.
• Work focused on customer and seller trust, risk mitigation, automation, and continuous improvement.
• Recruitment includes an onsite or virtual onsite interview.

Hiring process

• Application review, phone interview, onsite or virtual onsite interview, and offer.
• Interview schedules and results are communicated by email.