Senior CRM Consultant (Microsoft Dynamics 365)

Location: On-site in Jeddah, Saudi Arabia. Full-time, 1-year renewable contract; candidates already based in KSA or able to relocate are preferred.

Company

hirify.global is a sovereign AI delivery company that helps Saudi enterprises, software acquirers, and government entities modernize systems and operationalize intelligence across critical workflows.

What you will do

• Lead end-to-end CRM solutioning across Microsoft Dynamics 365 Customer Engagement modules, including Sales, Customer Service, Marketing, and Field Service.
• Gather business requirements and produce BRDs, FRDs, and solution design documentation.
• Configure and customize entities, forms, views, business rules, workflows, and business process flows.
• Build Power Automate flows and Power Apps components on Dataverse, and develop plugins or custom code where required.
• Design integrations with core banking and enterprise systems through APIs and web services, and manage data migration activities.
• Provide L2/L3 production support, coordinate QA and UAT, manage change requests, and mentor junior team members.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of total CRM experience, including 4+ years of hands-on Microsoft Dynamics 365 CE implementation experience.
• Strong expertise in Dynamics 365 Customer Engagement and CRM customization, including plugins, custom workflows, JavaScript, and C#/.NET.
• Proficiency with Power Apps, Power Automate, Power BI, and Dataverse.
• Experience integrating Dynamics 365 with enterprise systems through REST/SOAP APIs, plus strong SQL and data management skills.
• Excellent stakeholder communication skills and experience working directly with business and IT teams.

Nice to have

• Banking or financial services experience, especially with Saudi or GCC banks and SAMA regulatory expectations.
• Local KSA market experience and familiarity with the local implementation ecosystem.
• Microsoft Dynamics 365 certifications such as MB-210, MB-230, or PL-200.
• Experience with omnichannel customer engagement, contact centers, IVR, or chatbot integrations.

Culture & Benefits

• Lead a high-impact CRM transformation within one of Saudi Arabia’s largest banks.
• Work within an embedded engineering model supported by hirify.global’s delivery infrastructure.
• Shape end-to-end CRM capability at national-banking scale in support of Vision 2030 digital transformation goals.
• Work in a SAMA-regulated enterprise environment with direct exposure to banking governance and workflows.