CTO (Conversational AI)

Location: Hong Kong; on-site. Open to relocation.

Company

A global conversational AI and customer engagement platform serving mid-market and enterprise customers.

What you will do

• Own the technical strategy, architecture, and roadmap for real-time multi-channel messaging platforms, CRM systems, and AI orchestration engines.
• Partner directly with the Founder and CEO on architectural decisions, technical trade-offs, and strategic initiatives.
• Lead, scale, and mentor a distributed, multi-region engineering organization.
• Drive production AI development, including dependable LLM and agentic workflows with evaluations, guardrails, and accuracy benchmarks.
• Align engineering priorities with revenue, customer retention, and go-to-market objectives.
• Implement enterprise-grade reliability, security, multi-tenancy, and performance standards.

Requirements

• 8+ years of software engineering experience and a track record as a final technical decision-maker and executive leader.
• Experience partnering directly with CEOs and challenging assumptions with clear technical reasoning.
• Deep production experience building, evaluating, and scaling LLM and agentic systems in enterprise environments.
• Ability to guide complex system design, lead architectural sessions, and debug high-level technical issues.
• Strong product and commercial acumen, including connecting engineering output to business KPIs.
• Experience building and retaining distributed engineering teams and establishing reliability metrics for uptime, security, and performance.

Culture & Benefits

• Work with a distributed, multi-region engineering organization.
• Operate as a strategic peer to the Founder and CEO.
• Build autonomous team structures that reduce key-person dependencies.
• Work on production conversational AI and customer engagement systems for enterprise growth.