Senior Quality Systems Specialist (MedTech)

Location: Tempe, Arizona, United States; onsite 5 days a week

Salary: $93,600–$140,400 per year, plus eligibility for the hirify.global Incentive Plan.

Company

hirify.global is a global healthcare technology company developing medical technologies intended to alleviate pain, restore health, and extend life.

What you will do

• Own and optimize customer-related Quality Management System processes in alignment with ISO 13485, FDA requirements, and internal standards.
• Develop quality metrics, reports, procedures, work instructions, forms, and templates, and maintain audit readiness.
• Act as the primary interface for assigned external customers regarding orders, changes, complaints, returns, and issue resolution.
• Create and manage customer sales orders, shipment transactions, invoices, and shipping documentation in SAP.
• Coordinate customer-requested changes through customer portals and translate requirements into documented internal actions.
• Collaborate with Quality, Engineering, Planning, Operations, Finance, and Commercial teams to investigate issues and improve customer-related processes.

Requirements

• Baccalaureate degree, or an equivalent foreign degree meeting the stated U.S. regulatory requirements.
• At least 4 years of relevant experience, or an advanced degree with at least 2 years of relevant experience.
• Unrestricted U.S. work authorization is required at the time of hire and throughout employment.
• Ability to work onsite in Tempe 5 days per week and communicate effectively with internal and external stakeholders.

Nice to have

• Experience with SAP sales order creation, shipment transactions, or customer-related configuration.
• Familiarity with ISO 13485 and FDA quality system requirements.
• Experience handling complaints, RMAs, or customer feedback systems.
• Experience collaborating with Planning, Engineering, Operations, and Finance.
• Strong analytical, reporting, and process improvement skills.

Culture & Benefits

• Purpose-driven work focused on healthcare technology and patient outcomes.
• Health, dental, vision, life, and disability insurance options.
• Health Savings Account, Healthcare Flexible Spending Account, and dependent daycare spending account.
• 401(k) plan with employer contribution and match, incentive plans, paid time off, and paid holidays.
• Tuition assistance or reimbursement, Employee Stock Purchase Plan, Employee Assistance Program, and global well-being resources.