Senior Business Analyst - Enterprise Integrations (Salesforce)

Location: Mexico City, Mexico (Flexible)

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for customer and employee experiences.

What you will do

• Own end-to-end production support and administration for Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and connected enterprise applications.
• Resolve complex application, data, integration, and user issues through structured troubleshooting and root cause analysis.
• Manage Salesforce users, roles, profiles, sharing rules, security, workflows, reports, dashboards, and configurations.
• Oversee data imports, validation, integrity monitoring, and remediation to improve data quality and platform reliability.
• Partner with development teams and business stakeholders on incidents, releases, platform improvements, documentation, and support processes.
• Support agentic AI, copilots, and AI-assisted automation initiatives that improve enterprise support workflows.

Requirements

• English proficiency at C1 or C2 level.
• 6+ years of experience in Salesforce administration, application support, production support, business analysis, or a related enterprise technology role.
• Hands-on expertise with Salesforce Sales Cloud, Service Cloud, Revenue Cloud, the Salesforce security model, and data management.
• Experience with SOQL, Data Loader, Apex debugging, Salesforce Flow, workflows, reports, dashboards, REST APIs, and SOAP APIs.
• Strong troubleshooting, root cause analysis, communication, prioritization, and independent decision-making skills.
• Good understanding of ITIL Incident, Problem, and Change Management practices.

Nice to have

• Experience with agentic AI, AI-driven automation, copilots, or AI-assisted operational workflows.
• Experience identifying automation opportunities in enterprise application support.
• Exposure to complex Salesforce environments integrated with multiple enterprise applications.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working within a global organization of nearly 7,000 employees.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored benefits.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before the final steps.