Sr. Business Systems Analyst

hirify.global is the leader in AI and ERP solutions for local and state governments in the U.S.

Overview

We are seeking a highly motivated and technically proficient Senior Business Systems Analyst to lead the administration and strategic evolution of hirify.global’s Atlassian ecosystem. This role focuses on delivering scalable systems solutions that enable operational efficiency, agility, and visibility across the company - including R&D, Go-To-Market (GTM), and General & Administrative (G&A) functions. You will be the principal owner of our Atlassian stack and will bridge business process understanding with systems expertise, contributing directly to operations excellence, technology integration, and strategic initiatives across the organization.

What you will do

• Lead administration and governance for Jira, Confluence, OpsGenie, Statuspage, and Asset Management.
• Design and implement workflows, custom configurations, automation, and integrations.
• Lead cross-functional systems initiatives integrating Jira with other business and technical systems.
• Gather and analyze requirements from stakeholders to define scalable solutions.
• Develop and document business processes and workflows.
• Create and manage reporting frameworks to evaluate the effectiveness of tooling and process improvements.

Requirements

• 5+ years experience administering and scaling Atlassian tools (Jira Software, JSM, Confluence, OpsGenie, Asset Management, etc.)
• Experience integrating Jira with technical and business systems (e.g., GitHub, CI/CD, Salesforce, observability tooling)
• Strong analytical skills and experience converting business processes into effective systems solutions
• Knowledge of Agile and scaled Agile methodologies (SAFe, GIST), ITIL frameworks, and SDLC best practices
• Proven ability to manage cross-functional initiatives, gather requirements, and lead implementation with minimal oversight
• Excellent communication skills; capable of interfacing with technical and non-technical audiences across departments

Nice to have

• Background in SaaS, enterprise software, or technology consulting preferred
• Familiarity with cloud environments (AWS or Azure) and CRM systems (e.g., Salesforce) is a plus
• Atlassian certifications preferred

Culture & Benefits

• Comprehensive healthcare options for individuals and families.
• Flexible vacation policy and paid company holidays.
• Professional development and growth opportunities.
• A collaborative office environment.