Front of House Administrator (Gamedev)

Location: Sofia, Bulgaria; fully onsite. Applicants must have the right to work in Bulgaria; visa sponsorship is not available.

Company

Creative Assembly is a AAA game development studio within hirify.global, creating long-lasting games for players worldwide.

What you will do

• Act as the first point of contact for employees, visitors, candidates, suppliers, and external partners.
• Manage reception operations, calls, emails, general enquiries, meeting rooms, visitor access, parking, catering, and required non-disclosure agreements.
• Handle incoming and outgoing post, courier deliveries, and shipment documentation.
• Coordinate business travel, including flights, accommodation, ground transport, taxis, and visa applications.
• Order and maintain office and kitchen supplies, and support workplace organisation.
• Support company events, employee engagement activities, HR, senior management, and ad hoc studio operations.

Requirements

• Experience in reception, front of house, office administration, workplace experience, facilities, or a similar customer-facing administrative role.
• Excellent organisational and time-management skills, with the ability to prioritise multiple tasks and changing priorities.
• Outstanding customer service, interpersonal, written, and verbal communication skills in Bulgarian and English.
• Strong attention to detail, proactive problem-solving skills, professionalism, discretion, and confidentiality.
• Ability to work independently and collaborate effectively with cross-functional teams while remaining calm under pressure.
• Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and Teams.

Nice to have

• Experience coordinating domestic and international business travel.
• Experience supporting office events and employee engagement initiatives.
• Experience in an international or corporate environment.
• Interest in the games industry and employee experience.

Culture & Benefits

• Creative AAA game development environment with opportunities for skills development and professional growth.
• Temporary Work from Anywhere option each year, subject to restrictions such as visas; this role itself remains fully onsite.
• Enhanced holiday allowance, parental leave, flexible core hours, and no-notice holidays.
• Performance-based discretionary bonus scheme and bespoke relocation package for employees and dependents.
• Private medical and dental insurance, life insurance, health screening, wellbeing support, confidential counselling, free games, and technology discounts.