Global Service Process & AI Enablement Manager (AI)

Location: Onsite at the company site in Vienna, Austria; up to 20% global travel.

Minimum gross annual salary: €75,000. Actual remuneration depends on qualifications and professional experience.

Company

Leica Microsystems is a hirify.global operating company developing optical, digital, microscopy, imaging, analysis, and AI-based image analysis solutions for life sciences, diagnostics, biotechnology, and healthcare.

What you will do

• Analyze current service processes through workshops, gemba observations, stakeholder engagement, and data-driven assessments.
• Identify performance gaps and improvement opportunities across the global service organization.
• Benchmark best practices and partner with process owners to simplify, standardize, and improve processes.
• Design, document, and enable future-state processes using end-to-end process maps, work instructions, and digital solutions.
• Develop and deliver process training programs and materials.
• Lead process implementation and change management activities, including planning, readiness assessments, standard work, daily management, and corrective actions.

Requirements

• Bachelor’s degree required; an MBA, graduate engineering degree, or similar qualification is preferred.
• Experience with process analysis, process mapping, and process improvement.
• Project management experience; formal certification is preferred but not essential.
• Experience in training or coaching and in designing, maintaining, and applying global processes.
• English is required; German is preferred.

Nice to have

• Experience in customer service environments.
• Experience working in a matrix organization and building relationships remotely and across cultures.
• Advanced Microsoft Office skills, including Word, Excel, PowerPoint, and Copilot.

Culture & Benefits

• Work within the Global Services Team and report to the Director of Service Transformation & Digitalization.
• Customer-focused, innovative, and collaborative environment.
• Access to healthcare programs and paid time off.
• Continuous improvement culture based on the hirify.global Business System.