1 месяц назад
Senior Programs Optimization Associate (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Programs Optimization Associate (Fintech): Planning and coordinating EasyBuy program tasks, pilots, projects, CRM administration, and field operations in Ethiopia with an accent on process optimization, customer experience, and cross-functional execution. Focus on resolving CRM and selling-app issues, testing new products and software in office and field settings, and building project plans, reports, dashboards, and feedback mechanisms.
Location: Addis Ababa, Ethiopia; onsite with occasional field travel of approximately 30%.
Company
is an off-grid solar energy company combining solar products, PAYG financing, fintech, and field operations to expand access to reliable energy.
What you will do
- Administer CRM users, SMS setups, inactive-user archives, HUB-related issues, and other CRM technical activities.
- Escalate and follow up on selling-app errors, work-tool issues, technical problems, and software improvement requests.
- Support the EasyBuy sales team through program escalations, field assistance, PAYG phone configuration, MDM administration, and regular field visits.
- Gather feedback from field agents and managers, report issues, and ensure resolution and follow-up.
- Plan and coordinate pilots and projects, track activities, document difficulties and learnings, and collaborate with Program Optimization Managers.
- Document processes, administer surveys, test and implement new products and software, and create presentations, data visualizations, and dashboards.
Requirements
- Bachelor’s degree or equivalent in Program Management.
- At least 2 years of experience maintaining and interacting with different systems and tools.
- Project management skills; certification or equivalent experience is an advantage.
- Strong communication, stakeholder coordination, time management, prioritization, and problem-solving skills.
- Excellent attention to detail, issue tracking and resolution skills, IT skills, data skills, and advanced computer skills.
Nice to have
- Experience with Google Sheets, Google Slides, and Apps Script.
- Project management certification or equivalent experience.
Culture & Benefits
- Professional growth in a rapidly expanding, high-social-impact industry.
- Open-minded and collaborative environment focused on innovation and impact.
- Multicultural work experience with colleagues from different geographies and backgrounds.
- Structured learning and development programs through the Sun Center for Leadership.
- Inclusive and diverse workplace.
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