1 месяц назад
Debt Collections Advisor - France
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Debt Collections Advisor - France (Fintech/AI): Reviewing and validating AI voice-agent call flows, negotiation logic, compliance controls, and collections practices for the French market with an accent on real-world debt recovery operations and regulatory nuance. Focus on stress-testing disputes, hardship cases, renegotiations, promises-to-pay, settlement ranges, escalation paths, and acceptable contact-frequency standards.
Location: Paris, France; fully remote
Company
is a fast-growing fintech startup building AI agents for debt-collection conversations at banks, lenders, and collection agencies.
What you will do
- Review call flows, scripts, and negotiation logic used by AI voice agents.
- Validate cadence, cure-rate assumptions, settlement ranges, and escalation paths against real-world collections practice.
- Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
- Identify compliance risks under British consumer-protection rules and advise on acceptable French-market practices.
- Review tone, channel mix, and contact-frequency standards for the French collections market.
- Join periodic calls or asynchronous reviews with product, AI, engineering, and founding team members; share anonymized examples, scripts, and playbooks.
Requirements
- Current or recent experience, within the last two years, at a bank, debt collection agency, servicer, or BPO.
- 5+ years of debt-collections leadership experience as a Manager, Team Lead, Head, Director, or VP.
- Practical knowledge of French debt-collection operations, negotiation, escalation, and compliance requirements.
- Ability to provide anonymized examples and validate AI training materials without sharing client data.
- Availability for a fully remote engagement based in France.
Culture & Benefits
- Paid consultant/advisor engagement with a flexible workload of approximately 5–20 hours per month.
- Hourly consulting arrangement designed to fit around an existing role.
- Direct collaboration with Murphy's product and AI teams.
- Opportunity to shape AI debt-collection agents used by major banks and lenders.
- Competitive hourly consulting fee.
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