Customer Service Supervisor (Healthcare)

Location: Riyadh, Saudi Arabia

Company

hirify.global is a global health service company operating through Cigna Healthcare and Evernorth Health Services to improve the health and vitality of customers and patients.

What you will do

• Lead, mentor, and develop a customer service team, including training programs and performance resources.
• Improve patient experience by designing service strategies, monitoring feedback, and resolving customer and member issues.
• Build relationships with hospitals and healthcare providers and coordinate communication on patient care processes.
• Map and optimize patient journeys, streamlining internal processes and removing barriers to engagement and satisfaction.
• Prepare performance, satisfaction, and operational-efficiency reports for senior management and use data analysis to identify trends and improvement opportunities.
• Maintain compliance with regulations, company policies, industry practices, and quality standards.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• 5–10 years of experience in customer service management, preferably in healthcare.
• Strong knowledge of healthcare operations, patient experience, and hospital delegation processes.
• Leadership, communication, interpersonal, collaboration, and prioritization skills.
• Proficiency in data analysis and reporting tools.

Nice to have

• Master’s degree.
• Experience in the healthcare sector.

Culture & Benefits

• Collaborative environment focused on trust, clear communication, and continuous improvement.
• Supportive and approachable leadership.
• Work that contributes to better healthcare and patient experiences.
• Opportunities to grow within a globally recognized organization.