3 часа назад
Care Manager – Patient Support Call Center (Healthcare)
22 - 23$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Care Manager – Patient Support Call Center (Healthcare): Supporting patients and providers by verifying insurance eligibility, investigating benefits, coordinating copay assistance, and checking prior authorization or appeal status with an accent on accurate documentation and compliant patient communication. Focus on handling inbound and outbound calls, supporting pharmacy-related services, maintaining HIPAA standards, and meeting program quality KPIs.
Location: Remote within the United States; candidates must reside in the country where the job is posted. An 8-hour shift must be covered between 8am and 8pm EST.
Salary: $22.00–$23.00 per hour
Company
provides clinical research services, commercial insights, and healthcare intelligence for life sciences and healthcare organizations.
What you will do
- Contact insurance companies to verify eligibility, investigate benefits, and support coverage-related inquiries.
- Provide prior authorization and appeals support.
- Assist patients with enrollment in manufacturer and nonprofit copay assistance programs.
- Handle inbound and outbound calls related to pharmacy and patient support services.
- Document interactions accurately, report adverse drug events according to program guidelines, and maintain HIPAA compliance.
- Meet program quality standards and KPIs while collaborating with virtual teams and supporting employee onboarding when needed.
Requirements
- High school diploma or equivalent.
- At least one year of experience in medical billing, reimbursement, insurance verification, or a related medical office role.
- At least three months of data entry experience and typing speed of 30 words per minute or higher.
- Strong attention to detail, communication, follow-through, and customer service skills.
- Computer proficiency, including multiple tabs, monitors, applications, Microsoft Office, and softphone systems.
- Private, distraction-free workspace with wired internet access is required; Wi-Fi connectivity is not permitted.
Nice to have
- Some college education.
- Bilingual Spanish-English communication skills.
- Experience in patient support services, healthcare customer service, or hub programs.
Culture & Benefits
- Fully remote work in a virtual team environment.
- Training and educational opportunities to maintain and improve job knowledge.
- Health and welfare benefits may be available depending on the position.
- Potential incentive plans, bonuses, or other compensation may be offered.
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