Strategic Customer Success Manager (SaaS)

Location: Fully remote within the United States; candidates may be located in any US state.

Company

hirify.global's Azuga business provides GPS fleet tracking, safety cameras, driver safety tools, vehicle diagnostics, and fleet management software for small-business and enterprise fleets.

What you will do

• Manage a portfolio of strategic integrated reseller and SaaS channel partners.
• Develop partner success plans aligned with business objectives, adoption targets, growth opportunities, and risks.
• Build executive and operational relationships, lead quarterly business reviews, monitor partner health, and handle strategic escalations.
• Drive retention, revenue growth, expansion, sales effectiveness, and market penetration with Channel Sales and internal teams.
• Coordinate Sales, Revenue Operations, Product, Support, Professional Services, and Operations to resolve complex operational, technical, implementation, and customer experience challenges.
• Guide onboarding, training, adoption, lifecycle handoffs, and the development of scalable success playbooks and escalation processes.

Requirements

• Bachelor's degree or equivalent relevant experience, plus at least 5 years in Customer Success, Account Management, Channel Management, Partner Success, or a related field.
• At least 3 years managing enterprise customers, strategic accounts, or reseller partnerships, including complex SaaS relationships.
• Experience leading executive-level business reviews, strategic planning sessions, structured success plans, and multiple concurrent partner initiatives.
• Experience with integrated resellers, technology alliances, or channel partner ecosystems, including expansion opportunities and retention risk mitigation.
• Working knowledge of SaaS platforms, APIs, integrations, implementation processes, and complex customer environments.
• Employment requires completion of Form I-9 verification; temporary work authorization or the need for sponsorship may disqualify candidates.

Nice to have

• Salesforce experience.
• Experience in telematics, fleet management, IoT, or enterprise SaaS.

Culture & Benefits

• Supportive onboarding designed to facilitate a smooth transition.
• Training and regular mentorship for professional development.
• Inclusive and collaborative work environment focused on diverse perspectives.
• Corporate social responsibility activities.
• Global, dynamic, and challenging work environment with an emphasis on work-life effectiveness and long-term well-being.