Technical Support Specialist (Apple)

Location: On-site in Woburn, Massachusetts, USA, Monday through Friday, 8:30 a.m.–5:00 p.m.

Salary: Up to $22 per hour

Company

Healthcare access organization helping Medicaid-eligible and medically underserved patients secure coverage through employer-sponsored insurance in partnership with hospitals and health systems.

What you will do

• Provide first-level technical support for MacBooks, iPhones, iPads, and other Apple devices.
• Troubleshoot basic hardware, software, Wi-Fi, and networking issues for in-office and remote employees.
• Set up and maintain computers, mobile devices, monitors, printers, and other accessories.
• Support user account setup, password resets, and basic Microsoft Office application issues.
• Document common issues and resolutions for the knowledge base and manage requests through the ticketing system.
• Escalate complex incidents while maintaining clear communication and a high standard of customer service.

Requirements

• Basic working knowledge of macOS and iOS devices.
• Fundamental understanding of Wi-Fi and basic networking concepts.
• Basic proficiency with Outlook, Word, Excel, and Teams.
• High school diploma or equivalent.
• Strong communication, organization, prioritization, documentation, and independent working skills.
• Ability to pass a 10-panel drug screening and criminal background check.

Nice to have

• Previous technical support, IT help desk, or customer service experience.
• Relevant coursework, CompTIA ITF+ or A+ certification, or hands-on technical projects.

Culture & Benefits

• Work in a culture based on empathy, teamwork, respect, and work-life balance.
• Medical, dental, and vision coverage.
• Employer-paid life and disability insurance.
• 401(k) plan with company match and flexible spending accounts.
• Wellness reimbursement of up to $100 annually, mental health tools, employee assistance, virtual care, and nationwide fitness programs.