ServiceNow Solutions Developer (AI)

Location: London or Birmingham, United Kingdom; hybrid working with up to 40% from home and 60% in the office. Working hours are 9:30am–5:30pm, 35 hours per week, with additional hours occasionally required.

Company

A global professional services firm using ServiceNow across IT and business functions, including Finance, People, Operations, Communications and the Office of the General Counsel.

What you will do

• Translate business requirements into functional and technical ServiceNow solution designs and facilitate solution-design workshops.
• Design, configure, develop and implement end-to-end solutions using workflows, business rules, scripts, UI policies, access controls, catalog items, forms and applications.
• Automate business processes and improve self-service and user experience through platform enhancements.
• Configure and embed ServiceNow AI capabilities, including Now Assist and AI Agents, while contributing to the AI roadmap.
• Develop and support integrations with enterprise systems and maintain secure, scalable, performant technical documentation.
• Support releases, upgrades, testing, incidents, deployment handover, CMDB governance and agile delivery practices.

Requirements

• At least five years of hands-on experience designing, developing, configuring and implementing ServiceNow solutions across the full lifecycle.
• Strong functional and architectural knowledge of ServiceNow, including Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Experience with REST, SOAP, APIs, IntegrationHub, MID Server and Import Sets, plus working knowledge of JavaScript, Glide APIs, HTML, CSS and XML.
• Experience building custom scoped applications and enterprise workflows across ServiceNow product areas, including ITSM and CMDB-related solutions.
• Strong analytical, problem-solving, communication and stakeholder-management skills, with the ability to work independently in agile Scrum environments.
• ServiceNow Certified System Administrator, Application Developer or relevant Implementation Specialist certification is desirable.

Nice to have

• Experience configuring or implementing ServiceNow AI capabilities, including Now Assist, AI Agents and AI Agent Studio.
• Experience working in a complex, global organisation.

Culture & Benefits

• Agile and flexible working patterns are supported.
• Hybrid working allows up to 40% of time from home.
• Collaboration is expected across platform, business, IT and managed service teams.
• Participation in the Responsible Business programme is part of the role.
• Knowledge sharing, service excellence and continual improvement are encouraged.