Trust and Safety Rapid Response Lead - USDS

Location: San Jose; fully in-person schedule up to 5 days a week

Salary: $117,334–$217,023 annually, plus potential discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global operates data privacy, cybersecurity, and trust and safety programs to protect U.S. user data, applications, algorithms, and the content ecosystem.

What you will do

• Lead, mentor, and develop Rapid Response specialists while setting KPIs, objectives, and performance standards.
• Establish and scale the Rapid Response Program, including training curricula, SOPs, and escalation workflows.
• Serve as the primary escalation point for Legal, Public Policy, Child Safety, Engineering, and other partners.
• Act as Incident Commander during high-stakes viral crises and breaking-news events, directing resources and making final enforcement decisions.
• Lead post-incident root-cause analyses and present findings to executive leadership.
• Improve enforcement accuracy, response tooling, detection capabilities, and proactive safety operations using team analytics.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in Incident Management, Trust & Safety, Investigations, or Crisis Management, including at least 1 year in a leadership or people-management role.
• Experience managing high-priority escalations in a fast-paced social media, government, or technology environment.
• Ability to translate complex technical risks into concise executive briefings.
• Experience with sensitive and graphic content, including approaches for managing team burnout and vicarious trauma.
• Availability for scheduled shifts, including possible holidays, as part of a team providing 24/7 support.

Nice to have

• Knowledge of Child Safety, Violent Extremism, or Human Exploitation policy frameworks.
• Experience navigating complex data environments and proprietary tools to audit team performance and platform health.
• Experience managing distributed teams.
• Familiarity with U.S. user privacy regulations and USDS data-handling requirements.

Culture & Benefits

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match.
• Paid parental leave, disability coverage, life insurance, and wellbeing benefits.
• 10 paid holidays, 10 paid sick days, and 17 days of Paid Personal Time.
• Evidence-based physical and mental wellbeing programs, with specific attention to the psychological demands of sensitive-content work.
• Inclusive workplace focused on creativity, curiosity, resilience, and continuous learning.