Customer Insurance Benefits Advisor

Location: Kingston, St. Andrew Parish, Jamaica; onsite training and work at the Red Hills Road site required.

Company

hirify.global provides business process and technology management services, including analytics-driven back-office and customer-facing solutions across the customer life cycle.

What you will do

• Answer inbound calls from patients and healthcare customers.
• Provide accurate information about dental health insurance products, benefits, claims, and policy administration.
• Process payments, maintain customer accounts, and identify opportunities to recommend additional products or services.
• Use multiple systems and administrative processes to research and resolve customer inquiries.
• Protect customer privacy and communicate with empathy, patience, and professionalism.
• Create clear and detailed documentation for internal cross-functional partners.

Requirements

• At least 18 years old with proof of 3–4 CXC/GCE/City & Guilds subjects including English Language, or a U.S. high school diploma or GED.
• Valid government-issued ID, TRN, and NIS card required.
• Must pass a criminal background check and drug test when required.
• Must be available for any assigned shift, including weekends and public holidays, and must train or work onsite.
• Strong verbal and written communication, attention to detail, problem-solving, organization, multitasking, and customer service skills.
• Basic Microsoft Office and keyboarding skills, typing speed above 30 WPM with 80% accuracy, and the ability to troubleshoot technical issues; one year of BPO or customer service experience is preferred.

Culture & Benefits

• Paid training with supervisory support.
• Base compensation with incentives, overtime, shift differentials, and performance-based merit increases.
• Paid vacation and sick leave, health and life insurance, and lunch benefits.
• Transportation services for qualifying early and late shifts, plus an onsite medical suite.
• Corporate partner discounts, referral rewards, recognition programs, and career development opportunities.