Principal Client Success Manager (Healthcare Technology)

Location: Raleigh, North Carolina. Applicants for North American positions must be legally authorized to work in the United States or Canada.

Company

hirify.global provides healthcare technology, data-driven solutions, and artificial intelligence technologies for healthcare providers, life sciences companies, health plans, and patients.

What you will do

• Advise hirify.global’s most complex, high-value, and high-risk healthcare clients at strategic and operational levels.
• Build executive relationships and align solutions, services, roadmaps, and success plans with client priorities.
• Lead cross-functional collaboration across Sales, Product, Support, Finance, Operations, and Services.
• Identify risks, lead critical escalations and root cause analyses, and drive sustainable corrective actions.
• Advise on payer operations and regulatory topics, including CMS requirements, risk adjustment, encounters, and claims submissions.
• Use client feedback, health reporting, and business trends to influence product strategy, service delivery, and Client Success practices.

Requirements

• 10+ years of relevant experience in Client Success, account management, healthcare technology, payer operations, consulting, or a related field.
• 5+ years at the Expert Client Success Manager level or equivalent experience managing highly complex strategic relationships.
• Experience advising executives, influencing leadership decisions, and leading complex cross-functional initiatives without direct authority.
• Strong payer or health plan industry experience, including knowledge of risk adjustment, CMS requirements, encounters, and claims submissions.
• Strong analytical, problem-solving, root cause analysis, communication, facilitation, negotiation, and relationship-management skills.
• Legally authorized to work in the United States or Canada; visa sponsorship is not offered.

Culture & Benefits

• Professional development and flexibility to support effective work.
• Holidays and vacation time.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Retirement savings benefits.
• Inclusive equal employment opportunity workplace.