Director of Messaging Operations (Fintech)

Location: San Francisco, CA, USA; four days a week in the office and Fridays from home for employees near an office

Salary: $211,000–$275,000 base annually, plus bonus, equity, and benefits.

Company

hirify.global is a financial technology company that provides user-friendly tools and platforms to help members make financial progress.

What you will do

• Own the messaging operations engine and strategy across campaign execution, channel health, deliverability, automation, and the platform layer.
• Manage the end-to-end operational process from intake through build, QA, deployment, and launch.
• Drive the automation and AI-agent roadmap, transitioning manual execution toward supervised and governed automated workflows.
• Set channel, deliverability, compliance, and QA standards for safe, high-volume messaging in a regulated environment.
• Lead channel excellence across email, push, in-app, and SMS, including analytics, sender health, and opt-in/opt-out hygiene.
• Build and lead a technical operations team while partnering with MarTech, Growth Engineering, and lifecycle strategy leads.

Requirements

• 8+ years of experience in marketing or CRM operations, lifecycle execution, or MarTech, including 3+ years leading teams and developing leads or managers.
• Deep expertise with engagement and CRM platforms such as Braze, including campaign operations, journey architecture, automation, and the underlying technical layer.
• Experience establishing channel, deliverability, compliance, and QA standards for high-volume operations.
• Track record of scaling manual processes and building toward automation, including a clear perspective on AI and agents in marketing operations.
• Expertise in sender reputation, inbox placement, fatigue management, opt-in/opt-out hygiene, operational metrics, and analytical decision-making.
• Ability to align Directors and VPs across Marketing, Engineering, and Product on shared standards and transformation initiatives.

Nice to have

• Experience implementing an automation or agent layer in a marketing or CRM environment.
• Fintech or other regulated-industry experience.
• Experience managing owned-channel volumes measured in millions of sends per week.

Culture & Benefits

• Four days per week in the office and Fridays from home for employees near an office; a fully remote program is also available in applicable cases.
• Comprehensive health, financial, and wellbeing benefits, including commuter support and backup care.
• Generous vacation policy, company-wide paid days off, and an annual wellness stipend.
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Family planning reimbursement, equity, bonus eligibility, and opportunities to support community organizations.