DEAMS Customer Engagement Team Lead (DEAMS)

Location: Dayton, Ohio, United States. Travel up to 25%; work location may change based on client requirements.

Salary: $103,000–$180,000 per year, plus potential bonuses and benefits.

Company

Kearney & Company provides government-focused financial, auditing, consulting, and technology services.

What you will do

• Develop and execute enterprise-wide customer engagement strategies, tactical messaging plans, and multi-channel communications for DEAMS users and stakeholders.
• Use SharePoint, Microsoft Teams, user forums, publications, conferences, training events, and electronic messaging to deliver information and support collaboration.
• Maintain authoritative DEAMS content repositories, newsletters, user-group platforms, the DEAMS Answer Bank, and the Critical Task List.
• Create intuitive graphic design elements and branded online resources that improve navigation and communicate complex concepts clearly.
• Develop and maintain five-year strategic plans for the DEAMS Functional Management Office and SAF/FMFO, tracking objectives and deliverables.
• Assess the impact of system updates on user workflows and create communication plans that improve readiness, adoption, and user support.

Requirements

• Bachelor’s degree in a relevant field.
• At least 6 years of experience leading customer engagement or related activities.
• Strong knowledge of communication concepts and experience designing and executing multi-channel engagements.
• Excellent written and oral communication, collaboration, executive relationship management, and strategic planning skills.
• Ability to obtain and maintain a U.S. Secret security clearance; U.S. citizenship is required.
• Ability to interpret and deliver short-notice taskings while managing multiple projects and deadlines.

Nice to have

• Experience in media relations, communications, and stakeholder engagement.
• Familiarity with Department of Defense and Air Force communication protocols.
• Experience with DEAMS.

Culture & Benefits

• Flexible, collaborative, and open-minded work environment.
• Medical, dental, vision, life, AD&D, and disability insurance.
• 401(k) retirement plan, 529 education savings plan, flexible spending account, and health savings account.
• Accident, critical illness, hospital indemnity, legal, and pet insurance.
• Paid holidays, vacation, sick time, employee assistance, fitness, and wellness benefits.