Mid-Market Customer Account Manager (HCM)

Location: United States

Salary: $105,000 annual base salary, plus performance-based incentive compensation that may include commissions and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform combining workforce insights and people-first AI to support HR, payroll, productivity, and talent management.

What you will do

• Manage and grow relationships with mid-market customers through regular face-to-face interactions, industry events, trade shows, and conferences.
• Advise customers on industry best practices, product utilization, service expansion, HCM, and payroll solutions.
• Develop account plans, relationship maps, pipeline heatmaps, sales campaigns, and customer proposals.
• Build executive relationships with CHRO, CIO, CFO, COO, and other customer stakeholders.
• Conduct annual business reviews focused on adoption, support, product roadmaps, HR challenges, integrations, and innovation.
• Monitor account health, customer sentiment, risks, adoption, and satisfaction while coordinating save plans and solutions with internal teams.

Requirements

• BA/BS degree or equivalent experience.
• Minimum four years of direct sales experience.
• Strong business acumen.
• Excellent verbal and written communication skills.
• Ability to travel up to 25% and participate in customer-facing, in-person activities.
• Experience maintaining account contacts, sentiment, and rolling four-quarter pipeline data in Salesforce, and responding to marketing-qualified leads within 24 hours.

Culture & Benefits

• Work focused on workforce technology, customer impact, learning, and continuous improvement.
• Performance-based incentive compensation and potential restricted stock unit awards.
• Benefits and flexible workplace support are provided by hirify.global.
• Equal opportunity employment and disability accommodations are available throughout the application and interview process.