Account Coordinator

Location: Boerne, Texas, United States

Salary: $26.75–$30.00 per hour

Company

hirify.global is a 100% employee-owned company offering technical products and customer-focused sales and service operations.

What you will do

• Provide customer care to internal and external customers.
• Enter and manage orders and quotes, process RMAs, and maintain customer-specific specifications.
• Communicate with customers and sales representatives about deliverables and service issues.
• Resolve standard and regional problems using company policies, procedures, judgment, and prior experience.
• Track customer feedback and support customer satisfaction initiatives.
• Order office supplies, coordinate meetings, and provide administrative support.

Requirements

• At least 1 year of customer service experience.
• Associate degree or related business experience; a bachelor’s degree is preferred.
• Strong computer, writing, proofreading, documentation, and communication skills.
• Experience with ERP or CRM tools and in a technical sales environment.
• Ability to learn technical product concepts, develop new skills, and assume new responsibilities.
• Ability to travel regionally up to 10% of the time and work cooperatively in a team environment.

Culture & Benefits

• Employee-ownership structure with an employer-funded ESOP and personal 401(k) options.
• Medical, prescription, dental, vision, life, and disability insurance.
• Ten paid holidays, vacation accrual starting at 12 days, nine paid sick days, and paid family and medical leave covering 90% of pay.
• STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Additional wellness, fertility, adoption, and flexible spending benefits.