4 часа назад
Senior Customer Sevice Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Sevice Representative (Customer Service): Supporting regional customers through order, quote, RMA, and service issue management with an accent on customer care, technical product knowledge, and independent problem resolution. Focus on mentoring customer service representatives, leading customer seminars, monitoring regional performance, and implementing process improvements.
Location: Curitiba, Brazil
Company
provides customer service and support operations for technical products and regional customers.
What you will do
- Provide customer care to internal and external customers and support regional customer service activities.
- Enter and maintain orders, quotes, RMAs, and special product specifications.
- Communicate deliverables and service bulletins, and independently resolve non-standard customer service issues.
- Mentor customer service representatives and support training through the CSR certification program.
- Lead on-site customer visits, seminars, and training sessions.
- Monitor regional performance, recommend process improvements, and lead their implementation.
Requirements
- Customer service experience and demonstrated expertise in customer service processes.
- Associate's degree or related business experience.
- Experience mentoring and guiding others.
- Excellent computer, writing, proofreading, documentation, and communication skills.
- Ability to learn technical product details, develop new skills, assume new responsibilities, and work cooperatively in a team environment.
- Willingness to travel up to 10% and satisfactory background check results.
Nice to have
- Experience with ERP or CRM tools.
- Experience in a technical sales environment.
- Bilingual communication skills.
- Bachelor's degree.
Culture & Benefits
- Customer-focused work supporting internal and external stakeholders.
- Leadership, mentoring, and training responsibilities within the customer service organization.
- Application of SEL Values, Principles of Operation, and World-Class Manufacturing principles.
- Opportunities to contribute to regional performance monitoring and process improvement.
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