Senior Advisor of Business Analytics (Customer Engagement)

Location: Bloomfield, Connecticut, United States

Salary: $112,800–$188,000 annually, depending on experience and geographic location; eligible for an annual bonus plan.

Company

hirify.global, through Cigna Healthcare and Evernorth Health Services, works to improve the health and vitality of clients, customers, and patients through healthcare services and digital innovation.

What you will do

• Partner with Customer Engagement teams to align analytics and experimentation agendas with strategic priorities.
• Translate business strategies into KPIs, success metrics, hypotheses, and structured measurement approaches.
• Evaluate engagement strategy performance, adoption, friction points, leakage, and opportunities to scale high-value initiatives.
• Develop repeatable frameworks and data products for segmentation, behavioral, and customer journey analytics.
• Translate analytical findings into clear narratives that guide strategy, prioritization, roadmaps, and investment decisions.
• Connect analytics, customer engagement, product, and business stakeholders to ensure insights are actionable and adopted.

Requirements

• Strong experience in business analytics and/or customer experience analytics.
• Strong business acumen and the ability to connect analytics with financial and strategic outcomes.
• Experience creating and operationalizing analytical frameworks in complex, evolving data environments.
• Excellent communication skills, including the ability to explain complex analytics through business and customer implications.
• Proficiency with analytics tools and platforms such as SQL, Python or R, Tableau, and Databricks.

Nice to have

• Familiarity with segmentation, behavioral, and journey analytics.
• Experience informing investment decisions or prioritizing business initiatives.
• Healthcare industry experience.

Culture & Benefits

• Medical, vision, dental, well-being, and behavioral health benefits from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• If working from home occasionally or permanently, a cable broadband or fiber connection with at least 10 Mbps download and 5 Mbps upload is required.