Director, Digital Customer Experience and Innovation (AI)

Location: hirify.global Corporate Offices (0900); onsite role

Company

hirify.global is a retail company developing digital commerce and customer experiences across its digital ecosystem.

What you will do

• Define and lead the digital customer experience vision, CX/UX strategy, roadmap, and innovation portfolio.
• Shape AI-driven digital experiences that improve how customers discover, engage with, and shop hirify.global.
• Develop strategies for personalization, recommendations, user-generated content, conversational commerce, and agentic commerce.
• Lead discovery experiences across traditional and AI-powered search, including SEO, AEO, and GEO.
• Define connected experiences across digital touchpoints, including the hirify.global app, to strengthen engagement, loyalty, and customer journeys.
• Partner with Product, Technology, Marketing, Merchandising, Creative, Analytics, and Digital Insights teams while leading a high-performing team.

Requirements

• Bachelor's degree in Business, Marketing, Digital, Technology, or a related field.
• 10+ years of experience in digital strategy, customer experience, e-commerce, product, innovation, or a related field.
• 7+ years of experience managing and developing high-performing teams.
• Deep experience with digital customer experience, CX/UX strategy, AI-enabled commerce, personalization, SEO/AEO/GEO, and mobile app strategy.
• Ability to work at least 8 hours per day, five days per week, with occasional longer hours when required.

Culture & Benefits

• Cross-functional collaboration across Product, Technology, Marketing, Merchandising, Creative, and Analytics.
• Customer-obsessed, innovation-focused, collaborative, and data-driven working culture.
• Structured test-and-learn approach for validating new digital experiences and informing investment.
• Fast-paced environment requiring prioritization across business units and multiple concurrent activities.